Brief explanation of the current property claims process, including replacement estimates, replacement vendors, and situation where Small losses became in large claims. Identify the activities, cost, and timing when replacing the floor. Explanation of the repair process (Spot repairs vs replacement according to the flooring industry, differences of the repair and the replacement method, main conditions to consider in a spot repair, benefits of a replacement vs benefits of a repair) Use of a the spot repair during the adjustment process. Repair vs Replacement workshop